Politique d’expédition

Shipping Policy

At Kohdaa, we work with trusted carriers Canada Post and DHL to ensure reliable, secure, and timely delivery within Canada and worldwide.

Order Processing

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once your order ships, you will receive a confirmation email with tracking information.

Shipping Carriers

We currently ship using:

  • Canada Post

  • DHL Express (selected services)

Shipping rates are calculated at checkout based on destination, weight, and selected service.

Shipping Within Canada

Canada Post – Domestic Shipping

  • Expedited Parcel: 1–7 business days
    Economical option for packages

  • Xpresspost: 1–2 business days
    Fast delivery for documents and parcels

  • Priority: Next business day
    Canada Post’s fastest domestic service for time-sensitive items

DHL – Domestic Shipping (Canada)

  • DHL Express Domestic: 1–2 business days
    Premium express delivery for urgent shipments

Shipping to the United States

Canada Post – USA Shipping

  • Small Packet USA – Air: 5–8 business days
    For lightweight items under 2 kg

  • Tracked Packet – USA: 4–7 business days
    Tracked option for small items under 2 kg

  • Expedited Parcel USA: 4–7 business days
    For parcels up to 30 kg

  • Xpresspost USA: 2–3 business days
    Fastest Canada Post option to the U.S.

DHL – USA Shipping

  • DHL Express Worldwide: 1–3 business days
    Fast, fully tracked express service

🌍 International Shipping

Canada Post – International

  • Small Packet International – Air: 6–10 business days

  • Small Packet International – Surface: 1–3 months

  • International Parcel – Air: 12+ business days

  • International Parcel – Surface: 1–3 months

  • Tracked Packet – International: 6–10 business days

  • Xpresspost International: 4–7 business days
    Fastest Canada Post option to 70+ countries

DHL – International Shipping

  • DHL Express Worldwide: 2–5 business days
    Fastest international option with full tracking

Customs, Duties & Taxes

  • International shipments may be subject to customs duties, taxes, or import fees.

  • These charges are the responsibility of the customer and are not included in the product or shipping price.

Shipping Delays

Delivery times are estimates and may vary due to:

  • Customs clearance

  • Weather conditions

  • Carrier delays beyond our control

Incorrect Address

Please ensure your shipping address is accurate. Kohdaa is not responsible for delays, lost packages, or additional fees due to incorrect or incomplete addresses.

Contact Us

📧 Email: shop@kohdaa.com
📍 Location: Longueuil, Québec, Canada